10 strategic operations management critical decisions book pdf

The rapidly developing worldwide marketplace is leading to the geographical dispersion of production, assembly and distribution operations. Strategic and tactical decisions prentice hall series in decision sciences heizer, jay h. For instance, product design usually determines the lower limits of cost and the upper limits of quality, as well as major implications for sustainability and the human resources required. Sunil chopra is the ibm distinguished professor of operations management and. Managing global supply chains takes a holistic, integrated approach to managing operations and supply chains by exploring the strategic, tactical, and operational decisions and challenges facing organizations worldwide. The principal research for strategic management for senior leaders. Pdf critical decisions of operations management kettering. From their work came the model on the preceding page. Understand the strategic significance of operations management to organizations of all kinds. Operation management management operations management and its. This revitalized new edition of strategic operations management focuses on the four core themes of operations strategy, a vital topic for any companys objectives. Doc strategic operations management and operational.

List the key strategic decision areas of operations management that constitute an operations strategy. Reliability measurement the strategic importance of maintenance and reliability. Ten critical areas of operations management and their examples tarik j. Figure 15 the relationship between strategic and tactical decisions. Column 2 shall describe at least two examples from the goal that exemplify the type of problem or solution relevant to the strategic operations management decision area. Feb 05, 2017 the 10 decisions of operations management represent the various strategic areas of operations that must be coordinated for optimal productivity and performance. Pdf operations management concepts and strategy operations.

The operations management department needs to deal with 10 strategic decision. This book comprises 11 chapters covering various important topics such as operations. A operations management 70% b strategic management 30% b 30% a 70%. Pdf various studies have looked at the operations management field in shopping malls, but the impact of strategic. Processes and supply chains provides students with a comprehensive framework for addressing operational process and supply chain issues and uses a systemized approach while focusing on issues of current interest. Hence, this objective will influence the operations managers decisions to.

The management decisions are strategic, tactical and operational. A handbook for implementation was done by a logicon syscon corporation team under subcontract to k. Quality management in operations management decisions quality is the highest objective, quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. Strategic decisions can be classified as those decisions which make major long term changes.

Layout design procedures can be classified into manual methods and computerized. Operations management learning objectives 1 define operations management and discuss the role of the operations manager in a manufacturing company. Uhlsports is offering footballs, handballs, gloves, jackets, kits, socks and foot wares to the global markets. Pdf strategic operations management radhitya wirawan. Feb 21, 2017 amazon ensures that its operations management om efforts satisfy the 10 strategic decision areas of its ecommerce business.

It was part of the companys turnaround and enabled the. Various techniques and tools models, quantitative methods, analysis of tradeoffs use by operation managers to take operation decisions. Critical decisions of operations management kettering university online mya rozali in 2008, ford motor company reorganized using whats known as the 10 strategic operations areas. Ten 10 strategic decisions in operations management. Oct 05, 2014 10 strategic operations management decisions october 5, 2014 brooks shumate leave a comment here is another great diagram for our course which describes how these 10 om decisions give us a competitive advantage. This includes looking for ways to implement consistency in costs, quality, and. Jul 29, 2011 introduction also called as operations decisions make effective decisions in 10 areas of om achieve differentiation, low cost and response support missions and strategies 3. Smith trident university international the critical decision area of product and service design as applied by management of hard rock cafe is shown by their modification of their menu from the traditional american burgers and chicken wings to the higherend items such. Strategic aspect of decision making in operation management. The net result of not understanding the strategic importance of operations seems to be that well intentioned seniorlevel managers including vice presidents and ceossometimes make decisions that are almost designed to ruin their. Healthcare operations management london school of social and. Practical, easy to read text with a managerial approach to operations management.

Ten decision areas of productionoperations management. Permission granted for use in this and all future editions of this book. The role of values closely related to personalitystyle is the role of values. Om approach for such decision areas involve traditional model adjusted in. Who this book is for xxii how to use the book xxiii the case studies xxix companion website xxxii introductory reading xxxiii part i introducing strategic management 1 1 introducing strategy and strategy making 4 what is strategy. We needed to do this before we could focus on more specific decisions e. The theme for volume1 is operations management concepts and strategy. The strategic level designs the logistics network, including prescribing facility locations, production technologies and plant capacities.

Mcdonalds global business entails a wide variety of strategic needs for its operations management, such as strategic hrm and supply chain development. They studied 25 instances of strategic decisions and the accompanying processes. The ten critical decisions of operations management include a financeaccounting. There are ways to guard against these biases and strategic decision makers are well served by making use of them. How do we define quality, and who is responsible for quality. Operational decision making in the process industry. This book is specifically designed to cover the syllabus of mba programme offered by.

We equip business leaders with indispensable insights, advice and tools to achieve their mission critical priorities today and build the successful organizations of tomorrow. Pdf theoretical perspectives in operations management. This misconception about operations management is one of the key reasons why we decided to write this book. This paper deals with three aspects of international logistics networks. By means of the critical analysis of activities, the companies must identify. Mar 12, 2014 10 strategic operations management decision fadhila hasna athaya. Defines much of what is required of operations in each of other om decisions.

The ten critical decisions of operations management include except a layout strategy. The management decisions are strategic, tactical and. Operations management is a vital part of an organization to achieve. Pdf the impact of strategic operations management decisions on. Mcdonalds operations management, 10 decisions, productivity. Strategy, production planning and control, design of production systems, design. Lectures notes on production and operation management. Ten strategic operations management decisions ten strategic. May 11, 2018 10 critical decisions of operations management we take a look at 10 critical decisions of operations management.

The operations management department needs to deal with 10 strategic decision elds that account for the planning, programming, and controlling of those processes. Consequently, decisions in this area are some of the most fundamental that managers must make. Nov 09, 2020 this revitalized new edition of strategic operations management focuses on the four core themes of operations strategy, a vital topic for any companys objectives. Thus, we can say that strategic management will continue its longterm existence as a philosophy or approach to managing complex organizations swayne et al. Strategic and tactical decisions prentice hall series in decision sciences heizer, jay, render, barry on. Gartner is the worlds leading research and advisory company. Operations strategy 6 contents 10 structural decisions 40 10.

Note in the gourmet wafers example that the first decisions made were very broad in scope e. However, as meredith and amaoakagyampah 1990 remark, when it comes to the study of organizations, business and management, we in the. Strategic management is a broader term than strategy and is a process that includes top management s analysis of the environment in which the organization operates prior to formulat ing a strategy, as well as the plan for implementation and control of the strategy. Finally, questions 5, 9, 10 and 12 verify the economic model and the costing method used. Describe the operations function and the nature of the operations manager. Operations management decisions operations management. Strategic management introduction strategic management is the management of an organizations overall purpose, to ensure that the needs and enablers of the present are balanced with those of the future. Strategic decisions with respect to the operating model include. Learn how you can make an even great impact on your organization with a master of science in operations management. With expanding operations in addition to online retail business, inc. Chapter 10 operations management fundamentals of business.

The 10 decisions in operations management law essays. Pdf the impact of strategic operations management decisions. In 2008, ford motor company reorganized using whats known as the 10 strategic operations areas. Pdf strategic, tactical and operational decisions in multi. Strategic planningstrategies and strategic decisions are the searches for the future of an enterprise in the long run. Many healthcare decisions and processes can be modeled and optimized or improved by using computer simulation chapter 10. Lecture 29 critical path method with problems lecture 30 problems lecture 31 resource levelling. Production operations management decision making in production operations management organising to produce goods and services functions of production. Hence, this objective will influence the operations managers decisions to achieve the required. Lectures notes on production and operation management vssut.

At this juncture, the management team made a strategic decision. Pdf strategic, tactical and operational decisions in. Table 11 operations management decisions for gourmet wafers. Defines decision as a commitment to a course of action instead of simply a choice from among alternatives draws attention to many key aspects of strategic decision making. Strategic and tactical decisions prentice hall series in decision sciences. As this title suggests, it contains the introductory and top down topics that embrace the conceptual and strategic. As a rule, operating models can be as complex or as simple as needed to capture and communicate the key functional inputs and outputs of the organization. One of the key developments in operations is the increasing importance. The study of operations management and operations strategy is a relatively new discipline, when compared with many of the social and natural sciences. Pinto address sustainability in each chapter, showing that sustainable operations and supply chain practices. Current issues in business that impact operations management 6.